Shipping Policy – Orvia

At Orvia, our goal is to get your order to you as quickly and safely as possible while maintaining affordable shipping rates.

Processing Times

All orders are processed within 1–2 working days unless otherwise stated.

Orders placed on weekends or bank holidays will begin processing on the next working day.

During periods of high demand, processing times may occasionally be extended. If there are any major delays, customers will be notified as soon as possible.

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Shipping Options

Standard Shipping – £4.99

Estimated delivery time:

5–7 working days

This option is best suited for customers looking for the most affordable delivery option.

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Express Shipping – £7.99

Estimated delivery time:

3–5 working days

This option is prioritised for faster dispatch and delivery.

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Tracking Information

Tracking information will be provided where available once the order has been dispatched.

Please allow some time for tracking updates to appear after receiving your dispatch confirmation.

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Delivery Notes

Estimated delivery times are provided as guidelines and may vary depending on:

• courier delays
• peak periods
• weather conditions
• public holidays
• incorrect shipping information provided at checkout

Orvia is not responsible for delays caused by external courier services once the parcel has been dispatched.

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Incorrect Addresses

Customers are responsible for ensuring all shipping information is entered correctly at checkout.

If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply for redelivery.

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Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us and we will investigate the issue with the courier.

Claims for lost parcels may require additional processing time depending on the courier investigation process.

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International Shipping

International shipping may be available on selected products and locations. Shipping rates and delivery times will vary depending on destination.

Customers are responsible for any customs charges, import duties, or taxes that may apply within their country.

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Contact

For any shipping-related questions, please contact:

Email:thecmbkco@outlook.com

We aim to respond to all enquiries within 1 working day.